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Fullstory Recording
Do you know the truth about your customer's digital experience?
FullStory helps you solve problems, find answers, and fine-tune your customer experience with their easy-to-use digital intelligence platform.
You can use their actionable analytics or even watch DVR-like playbacks of a user’s session to better understand and improve your content experience.
Features:
- Adds the FullStory recording snippet to your Uberflip account. This allows you to record in-browser interactions in your Hub(s), and make them available in FullStory.
- Click here for a full overview of FullStory features.
Requirements
To use this app, you must have a FullStory account.
Setup
To configure the FullStory Visitor Tracking app, you will need your FullStory ID, which you can find in your FullStory Recording Snippet. For instructions on how to get the Recording Snippet, see this help article from FullStory.
In the Recording Snippet, look for a line like:
window['_fs_org'] = 'ABC123'
Your FullStory ID is the value within the single quotes after the = sign, i.e. ABC123 in the example above (the ID itself does not include the single quotes).
App Settings
You can configure settings for this app at both the account level and the Hub level:
- Settings at the account level will apply across all Hubs within your Uberflip account
- Settings at the Hub level will apply to that Hub only, and will override any existing account level settings for that Hub.
For instructions on how to configure account level and Hub level settings for Uberflip Marketplace apps, see this help article.
Account Level Settings
Account level settings for this app are optional: if you prefer, you can choose to configure this app only at the Hub level.
You can configure the following settings for this app at the account level :
FullStory ID
Enter your FullStory ID. Setting the FullStory ID at the account level will apply the same ID to all Hubs within the account, unless overridden at the Hub level.
Hub Level Settings
Use Hub level settings to configure this app for each of your Hubs individually.
You can configure the following settings for this app at the Hub level:
Enabled
After installation, this app is disabled by default for all Hubs in your account. Toggle this switch on (green) to enable the app on the current Hub. When the app is turned on, FullStory recording will be enabled for the current Hub.
As this setting is Hub-specific, you must turn this setting on separately for each Hub on which you want to use this app.
FullStory ID
Optional: Enter your FullStory ID. If you have set your FullStory ID at the account level, you can use this setting to override the account-level ID with a different FullStory ID on the current Hub.